- Alexandria . EGYPT
- Cairo. EGYPT
Harmony travel egypt is committed to respecting your privacy and protecting your personal information.
Harmony travel egypt is committed to protecting your privacy. We take special care to protect the personal information you share with us and strive to maintain your trust in this regard.
When you do business with us, we need to collect certain personal information about you, such as your name, email address, passport number, and payment details. This information is used, for example, to process your booking, travel arrangements, and purchases. Some of this information is also shared with our trusted partners, such as hotels and airport ground handling staff, to ensure your luggage arrives safely at your destination.
In this Privacy Policy (hereinafter referred to as the “Policy”), we explain how we collect, use, and protect your personal information.
This Policy applies to all personal information we process about you when you do business with us, purchase or use our services, visit our website, or interact with us in any other way. This Policy has been prepared in compliance with applicable privacy laws.
Please refer to the “How to Contact Us” section if you have any questions, comments, or requests regarding our policy or your personal information.
You can view our full policy below.
We have developed and implemented internal policies and procedures designed to provide adequate protection for the personal information we hold, and we review them regularly.
We educate our employees about the importance of protecting personal information by providing them with training on this subject and issuing guidelines that define their roles and obligations in this regard.
We take reasonable measures to ensure that our agents, representatives, and employees comply with the provisions of applicable privacy laws.
The provisions of this policy apply to all personal information collected and processed by our agency in the course of its activities, unless otherwise indicated when such personal information was collected.
If any section of our website directs you to other websites operated by third parties, the information collected by those parties on those websites is not subject to this policy, as long as we do not use it. Therefore, we encourage you to review the privacy policies of those websites.
Personal information is any information that identifies you or can be used to identify you. Your personal information may include, for example, your name, contact details, or information related to your trip (such as your booking reference number).
This information may be collected from you during any interactions you have with us, for example, when you visit our website, make a booking, contact us, email us, or participate in a contest.
This information may also come from travel consultants.
We may collect and process the following categories of personal information:
Your name, date of birth, gender, nationality, and passport number. If your minor children are included in the booking, we will collect their identification information.
Contact Information:
Your telephone number, physical address, and email address.
During the booking process, we collect information about your booking, which may include your travel dates, flight and hotel reservations, payment details, and any additional services such as Option Plus, upgrades, and extra baggage.
When you interact with us, we collect and process information about your travel, such as your itinerary, check-in information, e-boarding pass, medical needs, special dietary requirements, and any additional assistance or preferences.
When you contact us via email, the internet, or social media, we save your communications and any attachments, such as photos and/or videos. When you contact us by phone, we may record your calls for training purposes or to prevent fraud. We also collect your questions and complaints.
Previous Bookings with Us
We collect information about the services we have provided to you in the past, including your previous travel arrangements (flights and other bookings), interactions, and customer feedback.
When you browse our website, use our app, or subscribe to our newsletter (if applicable), we may collect your IP address, browser type, operating system, referring website, preferred language, browsing behavior, Universal Unique Identifier (UUID), and app usage. We may also receive your location data.
Please see the “How We Use Cookies and Tracking Technologies?” section for more information about our use of cookies.
We collect information you enter during contests or comments you choose to share on our social media platforms. Depending on your settings on these platforms, we may receive information from your social media provider. Sensitive Personal Information
When providing services to you, we may collect personal information that is considered sensitive because it may reveal your racial or ethnic origin, physical or mental health, religious beliefs, or criminal convictions.
For example, if you request special medical assistance during your trip (such as needing a wheelchair or oxygen), this may reveal information about your health. Additionally, your religious beliefs may be revealed when you request special meals or inform us of other dietary requirements. Similarly, your travel document details may contain information that could reveal your racial or ethnic origin.
When providing sensitive personal information, you must give explicit consent for the processing of this information. This sensitive personal information will be used strictly to allow us to provide any special services requested and to fully meet our obligations.
A third-party booking is when a family member, friend, or other person (hereinafter referred to as the “Third Party”) makes a booking on your behalf. This Third Party will necessarily provide us with the same personal information that we collect directly from you to complete your booking. In this case, the third party has ensured that you have reviewed the content of this policy and that you have agreed to provide us with your personal information.
We use your personal information for the following purposes:
we may use your personal information to process and manage your booking, and to finalize your travel arrangements and purchases. For example:
• To identify you for ticket issuance;
• To ensure you meet specific dietary requirements;
• To notify the cabin crew and other team members that you have purchased a Plus option; etc.
If you fail to provide any information necessary to provide you with our services and those of our partners, or if you object to, restrict, or delete the processing of such information, or if you wish to withdraw your previously granted consent for us to collect and use your sensitive personal information, we may be unable to provide some or all of our services to you. In such cases, cancellation fees may apply.
we may need to contact you via email and/or telephone for administrative or operational reasons. For example:
• To send you confirmations of your bookings and payments;
• To inform you of your flight itinerary;
• To notify you when check-in becomes available or to inform you of disruptions and changes to your travel plans, etc.
We will also use your contact information for business research purposes and to send you marketing messages, if you consent to receive such messages.
Your opinion is very important to us, so we may ask for your feedback on our services via email, social media, or surveys.
We will use the communications you exchange with us and the feedback you provide to manage our relationship with you and improve our services and customer experiences.
we may use the communications you exchange with us and information about how you use our website to improve our products and services and to ensure you receive relevant business communications from us.
we may use personal information about your use of our website through cookies and other technologies and mobile applications to:
• Track and analyze your use of our website to improve the relevance of our website content and understand what is relevant to you;
• Measure and improve the effectiveness of our advertising and promotional offers; • Conducting market, product, or sales research and analysis to improve our products and services;
• Personalizing our marketing communications to you, if you consent to receive such communications;
• Implementing relationship marketing and retargeting campaigns using social media and other advertising partners;
• Contacting you to provide further information about a product or service, if you consent to receive such communications.
The legal basis for processing your information depends on the reasons for collecting it. We will only process your personal information when we have a legal basis to do so. In accordance with privacy laws, the legal basis for processing your information may be:
• To process and manage your booking, execute your travel arrangements, and fulfill the contract we entered into with you;
• To comply with a legal obligation;
• Because you have consented to us using your information for a specific purpose;
• Because it is in our legitimate interest to use your personal information, in particular, to improve our products and services, personalize our offers, develop new products, and prevent fraud.
We will only keep your information for as long as reasonably necessary for the purpose for which it is collected or processed, in accordance with this policy or to comply with the law.
For example, your personal information related to your booking will be retained to fulfill your travel arrangements. We will then retain this information for a period of time that enables us to process or respond to any complaints, inquiries, concerns, or legal proceedings related to the booking.
We will actively review the information we hold and securely delete or anonymize it when there is no legal, business, or customer-related need to retain it.
To ensure that we can provide you with the products and services you have requested from us, we may need to disclose your personal information to trusted third parties, including:
In an effort to continuously improve the quality of the services offered on our website and to better meet your expectations, we may use cookies, which are text files used to identify your device when connecting to one of our services.
By accessing our website, mobile site or mobile applications, if relevant, and continuing to browse same after having been advised of our Cookies Policy via a notification, you acknowledge that you have read the information provided to you regarding the purpose of any process accessing, through electronic transmission, information already stored on your device (electronic communications terminal), or recording information in such device (cookies), and further acknowledge that you are aware of the means at your disposal to refuse such process. You acknowledge that the appropriate configuration of your web browser constitutes your acceptance of the implementation and use of cookies.
Our website uses cookies or advertising IDs for the purpose of advertising. This enables us to show our advertisements to visitors who are interested in our products on partner websites, apps and emails.
Re-targeting technologies use your cookies or advertising IDs and display advertisements based on your past browsing behavior.
Please refer to our “Cookies policy” for additional information about our use of cookies.
In light of the obligation to ensure the security and confidentiality of the personal information being processed, two valid pieces of identification must be provided in support of any request made pursuant to the rights listed hereunder.
You have the right to access and rectify your personal information. You also have the right to withdraw your consent to processing of your personal information. Accessing the personal information contained in your file and rectifying such personal information is free of charge.
Accuracy and rectification of your personal information
We make every effort to keep the personal information in our possession accurate, complete, and up to date. However, you are in the best position to quickly inform us of any changes to your personal information, and we therefore ask you to inform us of any amendments, if applicable.
At any time, you may request that the appropriate corrections be made to the personal information that we hold about you. If applicable, we will forward the amended information to the third parties that have access to your personal information.
Withdrawal of consent to process personal information
When we process your information based on consent you have previously given, you may withdraw said consent at any time.
When our agency does business with people in Europe:
EEA residents Rights to data portability, to object, to restriction of processing and to erasure
In addition to the rights detailed above, if you reside in a member state of the EEA, you shall have the right, with regards to your personal information, to erasure, to restriction on processing, to object on legitimate grounds to processing as well as to obtain data portability, in circumstances described in the GDPR. A small fee may be required, upon notice from us, to cover the administrative costs of processing such requests.
You may also lodge a complaint with the competent Supervisory Authority in order to enforce your rights, notably under the GDPR.
In addition, if you are a resident of France, you have the legal right to direct generally or particularly how your personal information may be used after your death.
Furthermore, when your personal information has been collected in France and you do not wish to be contacted by telephone for commercial solicitation purposes, you can register, without cost, to a list of opposition to telephone solicitations on the website www.bloctel.gouv.fr.
If you have any questions, comments or requests regarding this Policy, the exercise of your rights, or your personal information, please contact our agency in writing to
We will attempt to process your request within thirty (30) days of receipt thereof. If we are unable to respond within this time, you will be notified.
This Policy is subject to amendment in particular to account for the rapid evolution of the rules pertaining to protection of personal information and privacy. This version is based on the latest update dated 23/11/2025. Any new version will automatically come into effect as soon as it is published. Therefore, please visit our website regularly for any modifications.